If the complaint is found to be justified, we would be happy to provide you a refund or a credit, to be used against other purchases on the website or if available, provide you a replacement of the defective items. Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.